Telekom
Deutsche Telekom is one of Europe’s largest telecommunications providers. With a strong focus on digitalization and modern network solutions, the company drives the expansion of high-performance infrastructure. As part of a nationwide funding program for fiber-optic expansion, ALEX & GROSS supports Telekom in the operational execution of complex market exploration procedures (MEVs).
Challenge
Solution
Methodology
Our cross-site team in Mannheim and Sofia manages all operational workflows efficiently and reliably. Each process step is jointly defined and standardized with Telekom in advance. New topics are learned via structured training and shared internally. Multiple coordination rounds per week – or daily when needed – ensure smooth handovers and high process reliability.
Results
Thanks to our structured and compliant operational support, Telekom was able to execute complex MEVs and coordination processes with speed and accuracy. Systematic documentation and coordination of MEVs and industry dialogues provided a strong foundation for decision-making and noticeably reduced the workload for internal teams. The project’s successful extension beyond its initial term reflects both the performance of the setup and the trust built through collaboration with ALEX & GROSS.
