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T-Systems International GmbH tasked ALEX & GROSS with using tele-account management to place products and services on the market for relevant target groups in order to identify and develop new sales potential. Our mission: more sales. Basically, exactly what ALEX & GROSS stands for.



We developed a sales and marketing concept for T-Systems where we focussed on telemarketing (inbound/outbound) – supported by innovative digital solutions.

ALEX & GROSS’s tele-account managers were deployed to provide sales and marketing support nationally and internationally within the framework of the inbound hotline.

Our services:

  • Qualification of the right purchasing decision-makers for the relevant products and services
  • Presentation and placement of products, solutions and topics
  • Lead classification according to agreed requirement criteria and buying signals
  • Invitation of potential target customers to events
  • Support for the inbound hotline nationally and internationally


  • 110% target achievement in the opportunity acceptance rate
  • 100% target achievement in the opportunity pipeline (qualified leads)
  • 200% target achievement in Average Opportunity Value
  • Qualification of 25,000 contacts per quarter